Disclaimer

Practice materials only

Everything on this website is original practice material built to develop the underlying skills measured in public-safety dispatcher hiring assessments — data entry, cross-referencing, memory, prioritization, decision making, reading, typing, listening and multitasking. It is not the official assessment, and we have no access to the proprietary software, item banks, timings or scoring systems any test publisher uses.

Every question, scenario, record and audio recording on this site was written or generated by DispatchDrills. Voices in the audio drills are synthetic, and every name, address and number in them is fictional. We do not reproduce material from any live examination.

No affiliation

DispatchDrills is an independent practice-test provider. We are not affiliated with, endorsed by, or sponsored by Biddle Consulting Group, Inc., Ergometrics & Applied Personnel Research, Inc., the National Testing Network, Inc., Stanard & Associates, Inc., the California Commission on Peace Officer Standards and Training, APCO International, NENA, or any public-safety answering point, police department, sheriff's office, fire department or emergency medical agency.

CritiCall^® is a registered trademark of Biddle Consulting Group, Inc. The ECOMM exam is developed by Ergometrics & Applied Personnel Research, Inc. and delivered by the National Testing Network, Inc.; ECOMM and other test names belong to their respective owners. POST is a designation of the California Commission on Peace Officer Standards and Training. These names are used on this site purely descriptively, to identify the assessments our practice material prepares you for. No claim of ownership or association is made or implied.

We do not accept recalled exam content

Please do not send us questions you remember from a real test, and do not post them in any feedback field. Sharing live examination content typically breaches the non-disclosure agreement you signed as a candidate, and can expose both you and any recipient to liability. Any such material we receive is deleted unread and is never used in our question banks.

Formats vary, and so do pass marks

These assessments are modular. Each hiring agency chooses which components to administer, in what order, with what time limits, and sets its own minimum score. There is no single national pass mark, which is why two candidates can perform identically and get different outcomes at different departments. Anything we describe about format reflects publicly available information and candidate reports, and may differ from what you sit.

Always check the job posting and the agency's own candidate information for the requirements that actually apply to you.

State and hiring information is general guidance, not advice

Our state pages and hiring articles describe how 911 dispatchers and public-safety telecommunicators are certified and hired in a given state. That information is compiled from official sources — state oversight bodies, statutes and administrative codes — as they read at the time of writing, and we link to those sources so you can check them yourself.

Requirements vary by state and by individual agency, and they change. Certifications, training hours, testing vendors and eligibility rules are set by the relevant authority and the hiring agency, not by us. Nothing on this site is legal, career, or employment advice, and it is not a substitute for the official requirements. Always confirm the current rules with the relevant official body and the specific job posting before you rely on them.

Results are not a guarantee

Your scores here are for personal practice and self-assessment only. They do not predict, reflect, or guarantee your performance in any official assessment, and they are not a substitute for the agency's own process. Test conditions, equipment, keyboard layout and proctoring may all differ significantly from our environment.

No liability

We are not responsible for any employment decisions, assessment outcomes, or losses arising from your use of this website. By using DispatchDrills you accept that the practice materials are provided "as is", without any warranty of fitness for a particular purpose.

Refunds

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase for any reason, please contact us within 14 days of payment and we will issue a full refund, no questions asked.

Questions

If you have any questions about this disclaimer, please get in touch and we will be happy to help.