This is the distinction candidates get wrong most often, and it is the reason people who describe themselves as fast typists sometimes fail a typing gate they assumed was comfortable.
Gross WPM is the raw rate. Everything you typed, divided by five to convert characters into standard words, divided by the minutes it took. It does not care whether what you typed was right. Net WPM subtracts your uncorrected errors from that total before doing the same arithmetic. It is the number that counts, because dispatcher typing requirements are generally stated as a net rate.
The practical consequence is that accuracy is not a separate virtue sitting alongside speed — it is a multiplier on it. Someone typing at 60 gross with 80% accuracy nets 48. Someone typing at 50 gross with 98% accuracy nets 49. The slower typist is the better candidate on the measure that is actually applied, and would beat the faster one on a gate set at 48.
That is also why chasing speed while your error rate is high tends to move your net number backwards. Pushing pace usually costs accuracy, and because accuracy scales the whole figure, the loss frequently outweighs the gain.
Almost every typing test you have taken measured you on ordinary English sentences. Prose is nearly all letters, it is highly predictable, and your hands can run ahead of your eyes because you can guess what comes next.
Dispatcher data entry is none of those things. Addresses with directionals, phone numbers, license plates, case numbers and dates are dense with digits, unpredictable, and unforgiving — a transposed pair in a plate is simply wrong. Most people find a meaningful gap between their prose speed and their alphanumeric speed, and the size of that gap is one of the more useful things you can measure about yourself.
If the number you entered above came from a prose typing test, treat it as an optimistic estimate rather than a measurement, and go and get a data entry baseline as well.
Agency minimums vary and there is no national standard. They commonly fall somewhere in the 30 to 45 WPM range, and the requirement usually functions as a hard gate rather than a scored component: you either clear it or the process stops there. Nobody gets extra credit for exceeding it by twenty.
Because it is a gate, margin matters more than it would on a scored component. Test-day nerves, an unfamiliar keyboard and a room you have never sat in all take a little off your practiced figure. Sitting exactly on the minimum in practice means arriving under it on the day.
We can tell you what the measure means and which work moves it. We cannot tell you what number your agency requires — that is set locally, and it is on the job posting more often than candidates expect.