Every module we drill
Dispatcher Test Modules, One Drill per Skill
21 timed drills covering the skills tested in dispatcher hiring assessments. Pick the module you want to work on — each page explains what it measures and how to get better at it, honestly, without inventing a pass mark nobody can actually tell you.
Standard ($29) covers the 15 core drills. Complete ($49) adds 6 audio, multitasking and reasoning drills. Both are one payment, and Standard owners can upgrade for $20.
Unlimited generated drills
These generate fresh records, tables and problems every run, so you can't memorize your way through them — and you never run out.
Data Entry
Type caller and incident details into a fixed-field form, accurately, against the clock.
Cross-Referencing
Look a value up in a reference table and report the matching record.
Character Comparison
Decide whether two strings of letters and numbers are identical.
Typing Speed & Accuracy
Timed typing runs with live words-per-minute and accuracy scoring.
Math & Probability
Arithmetic, elapsed time, distance and simple probability questions.
Data Entry with Emergency Interruptions
Data entry, interrupted by emergency messages you must answer within 15 seconds.
Cross-Referencing with Emergency Interruptions
Table lookups, interrupted by timed emergency messages.
Map Reading
Find the fastest legal route on a street grid, respecting one-way streets and closures.
Question banks
Written items with an explanation on every question. Each run samples a fresh set rather than replaying the same list in the same order.
Spelling
Identify the correctly spelled word from a set of options.
Sentence Clarity
Choose the clearer, better-constructed version of a sentence.
Reading Comprehension
Answer questions on a short passage of procedural text.
Memory & Recall
Study details for a short period, then answer from memory.
Prioritization
Rank simultaneous incidents by which needs a response first.
Decision Making
Choose the appropriate action in a dispatch scenario.
Call Summarization
Read a rambling call transcript and write the summary a responding unit would need.
Audio, multitasking and reasoning — in Complete
Recorded calls and radio traffic you hear once, a checking-and-listening multitasking drill, and rules-based reasoning drills. These need the Complete plan; each has a short free sample on its page.
Audio Data Entry
Type a record read out by a caller or a unit on the radio into a fixed-order form as you listen.
Call-Taking (Audio)
Listen to recorded 911 and non-emergency calls, take notes, then answer detailed questions.
Audio Memory Recall
Hear phone numbers, plates, VINs and caller details, then type them from memory; match spoken codes at speed.
Evaluating Facts
Decide whether each conclusion is true, false, or can't be told from the facts given.
Unit Assignment
Apply a rule sheet to send exactly the right units to each incident.
Multitasking (Checking & Listening)
Check plates and names against a hot sheet while logging unit statuses from live radio traffic.
Not sure which modules apply to you?
Start from the assessment your agency uses. Each battery is modular and every agency picks its own combination, so the hub pages list which modules turn up where — and the job posting is still the place to confirm it.
CritiCall
Biddle Consulting Group, Inc.
A computer-based pre-employment test for 911 dispatchers and call takers from Biddle Consulting Group, which says it is used by over 1,500 agencies. It is modular: Biddle says the software holds over 20 tests and each agency picks the ones that fit its jobs, so no two agencies necessarily test the same set. Biddle puts a typical sitting at one to three hours.
Emergency Communications (ECOMM) Exam
Ergometrics & Applied Personnel Research, Inc.
An Ergometrics-developed exam delivered through National Testing Network, in a Comprehensive (video) version and an Express version. Candidates book it themselves, online with a live proctor or at a test center, and NTN sends the scores to each participating agency they choose. It is a different product from the National Dispatcher Selection Test (NDST), which is published by Stanard & Associates — the two are frequently confused.
POST Entry-Level Dispatcher Selection Test Battery
California Commission on Peace Officer Standards and Training
California's standard written test for public safety dispatchers: eleven short tests of verbal, reasoning, memory and perceptual ability. Six are written and five play audio, answers are marked on paper, and scores are reported as T-scores.